We are a strict No-refund company, this includes cancellation on our end (sickness, location change, etc.). We will issue Pixie Pods credit.
Classes: Can cancel up to 1 hour before start of class, receive (2) make-up class per semester
Camps: Can cancel up to 48 hours before start, receive Pixie Pods credit to use for any of our services
We can't hold outside classes if:
For inclement weather (outside classes), you are able to reschedule a maximum of (2) times without an added fee. The rescheduled class (1) must take place within 10 days of the original date. If you would like to reschedule the class to a date more than 10 days from the original date, a $100 fee will be charged. If there is inclement weather on the date of the rescheduled class (1), you can reschedule that date once more without an added fee. The rescheduled class (2) must take place within 7 days within the 1st rescheduled class. If it is is more than 7 days from the first rescheduled date, a $100 service fee will be charged. After 2 rescheduled classes due to inclement weather, you must provide an inside space, cancel (full payment will be charged) or reschedule ($100 fee). We recommend having a back-up inside space.
Due to limited capacity, deposits are non-refundable and non-transferable. Cancellation requests received less than 7 days prior to your event will be charged the full balance for your event to cover the loss of business and the time of our instructors. If you request to reschedule your party less than 7 days prior to class, a $100 service fee will be charged to cover the time of our instructors. Pixie Pods is unable to make exceptions to this policy for scheduling conflicts, last-minute illnesses, or no-shows.
Pixie Pods has a strict no-refund policy. If your POD needs to reschedule a class date in the session, they may do so anytime. The rescheduled class must be scheduled within 30 days of the original date and with the same instructor. If your POD reschedules less than 7 days prior to class, a $100 service fee will be charged to cover the time of our instructors.
If a Pod member can’t attend a class in the session or the whole session, they can transfer to another family/student.
Pixie Pods has a strict no-refund policy. If a class needs to be canceled, no refunds will be made. However, If given at least 7 days notice, we will work with your center to schedule a make-up class to a date/time that works with all involved. Make-up classes must take place within 30 days of the original class date.